Complaints Policy & Procedure

We take our responsibility to treat everyone who accesses our service fairly and with respect.

Accordingly, whilst it’s always disappointing to hear of a complaint, we welcome the opportunity to resolve your concerns and improve the way in which we run our business.

Raising A Complaint

We’re sorry you need to raise a concern with Your Signature Yoga. Regardless of the nature of your concerns, we want you to know that it will be taken seriously and dealt with as a priority. We welcome complaints via e-mail/phone (details at bottom of website).

Please feel free to raise minor matters with your instructor before or after classes too; we’re here to help.

How We Will Receive And Deal With Your Complaint

We will always acknowledge receipt of any complaint raised within 48 hours. From there, we will try and respond in full to your concern or complaint within 2 working weeks. We will respond to your complaint in writing for ease of reference.