Data Protection Complaints Policy & Procedure
I take my responsibility of how we treat my customers data very seriously. Accordingly, whilst it’s always disappointing to hear of a complaint, I will act upon this complaint to rectify and/or improve practice.
Raising A Complaint
I am sorry you need to raise a data protection concern with Your Signature Yoga. I want you to know that it will be taken seriously and dealt with as a priority.
I welcome complaints via the form (below) or via email/phone:
E-Mail Address: yoursignatureyoga@gmail.com
Telephone Number: 07745 347491
How We Will Receive And Deal With Your Complaint
I will always acknowledge receipt of any complaint raised within 30 days (starting from the day after the complaint is received). I will then take appropriate steps to respond to complaints as soon as possible, including making appropriate enquiries, and keep people informed, including the outcome of their complaint.
As per the ICO Guidance, I will ask for verification of identity and authority (where complaints are made on behalf of others).
I will also review data protection complaints to learn and improve internal processes if needed.
If We Can’t Satisfy Your Concerns
I hope we can resolve matters amicably with you, and will gladly work through any issues you are encountering until satisfactory resolved. If for any reason you are not confident with the final outcome or you feel that your concern is so serious you do not feel it can be raised with me, you may contact the Information Commissioner's Officer (ICO) - here is the website link: Make a complaint about how an organisation has used your personal information | ICO